Shipping Information

Bite Resale
Effective date: 3 September 2026

1. Shipping Overview

Bite Resale provides delivery to eligible addresses within the United Arab Emirates (“UAE”). Products sold through Bite Resale may be stored, packed, fulfilled and dispatched by third-party suppliers, fulfilment centres and logistics partners on our behalf.

Our normal delivery target is same-day delivery up to 3 business days from order confirmation, depending on the product, stock location, destination, order time, availability and the relevant fulfilment or courier partner.

Same-day delivery is an availability-based service and is not guaranteed for every product, destination or order unless it is expressly confirmed as guaranteed at checkout or in the relevant order confirmation.

2. Where We Deliver

We deliver to eligible residential and commercial addresses across the UAE, subject to courier coverage and any location-specific restrictions.

• Abu Dhabi
• Dubai
• Sharjah
• Ajman
• Umm Al Quwain
• Ras Al Khaimah
• Fujairah

Certain remote areas, islands, restricted zones, free-zone facilities, hotels, construction sites or locations requiring special access may have different delivery arrangements or longer delivery times. Where delivery is unavailable or materially restricted, we will contact you using the details provided with your order.

3. Delivery Time

Estimated delivery: SAME DAY TO 3 BUSINESS DAYS.

The exact delivery period depends on factors including stock location, product type, order cut-off time, destination, courier capacity, public holidays and whether an order contains products fulfilled from different locations.

An estimated delivery date or period is an estimate unless we expressly state that a particular delivery date is guaranteed. We will take reasonable steps to fulfil orders within the timeframe communicated to you and in accordance with applicable UAE consumer law.

4. Same-Day Delivery

Selected products and locations may qualify for same-day delivery. Eligibility may depend on the time the order is placed, available local inventory, delivery address and courier availability.

Where same-day delivery is available, the option may be displayed on the product page, at checkout or in the order confirmation. An order placed after the applicable operational cut-off may be delivered on the next available business day.

We do not guarantee same-day delivery merely because another product or a previous order was eligible for it.

5. Business Days

For the purposes of our delivery estimates, business days are days on which the relevant fulfilment and courier services operate in the UAE. UAE public holidays and other non-operational days may affect processing or delivery.

Orders placed during weekends, public holidays or outside operational cut-off times may begin processing on the next applicable operating day.

6. Order Processing

After your order is confirmed, it may be transmitted to a supplier, fulfilment centre or logistics partner for picking, packing and dispatch. Processing is generally included within the stated same-day to 3-business-day delivery target unless we tell you otherwise for a particular product.

Orders containing multiple products may be fulfilled from different locations and may therefore arrive in separate parcels or at different times.

7. Third-Party Fulfilment / Dropshipping

Bite Resale uses a marketplace and third-party fulfilment/dropshipping model. This means that an item may be shipped directly to you by a supplier, warehouse, fulfilment partner or courier rather than from premises operated by OPERA ENGINEERING FZ-LLC.

For delivery purposes, we may provide the relevant fulfilment and logistics partners with information reasonably necessary to complete your order, including your name, telephone number, delivery address, order contents and delivery instructions, in accordance with our Privacy Policy and applicable UAE law.

The involvement of a third-party supplier or courier does not remove any responsibility that Bite Resale is legally required to bear toward the customer.

8. Shipping Charges

Any applicable delivery charge will be shown on the Website, product page and/or checkout before you complete the order. Shipping charges may vary depending on the product, destination, delivery speed, order value or promotion.

Where free delivery applies, this will be stated on the Website or at checkout. We will not add an undisclosed mandatory delivery charge after the order has been placed.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including building or villa number, apartment or office number where applicable, emirate, area, telephone number and any information reasonably required for successful delivery.

Please check your address carefully before submitting the order. If you notice an error, contact info@biteresale.com as soon as possible. We will attempt to update the delivery details, but changes cannot be guaranteed after fulfilment or courier processing has begun.

10. Contact by Courier

The courier or delivery partner may contact you by telephone, SMS, messaging service or other available method to confirm the address, arrange access or coordinate delivery.

Please ensure that the telephone number supplied with your order is active and accurate. Failure to respond to reasonable delivery attempts may result in delay, return to sender or the need to arrange re-delivery.

11. Delivery Attempts

The number and timing of delivery attempts may vary by courier and location. Where a delivery cannot be completed, the courier or Bite Resale may contact you to arrange another attempt.

If an otherwise conforming order cannot be delivered because the customer supplied materially incorrect information, repeatedly failed to accept delivery after reasonable attempts, or refused delivery without a lawful basis, reasonable re-delivery or return costs may apply where permitted by law and appropriately disclosed.

No such charge will be imposed where the failed delivery is caused by Bite Resale, the supplier, fulfilment partner or courier, or where doing so would conflict with mandatory UAE consumer law.

12. Tracking

Where tracking is available, tracking details may be sent by email, SMS, messaging service, account notification or directly by the courier. Tracking availability and the level of tracking detail may vary between fulfilment and delivery partners.

A tracking status is supplied by the relevant logistics network and may occasionally update after the parcel has physically moved.

13. Separate Shipments

If your order contains multiple products, you may receive more than one parcel. Separate parcels may be delivered by different couriers or on different days within the applicable delivery period.

You will not be charged an additional shipping fee solely because we choose to split an order after checkout unless an additional charge was clearly agreed before purchase.

14. Delays

Although most eligible orders are targeted for delivery within same day to 3 business days, delays can occasionally occur due to circumstances such as unusually high order volumes, severe weather, road closures, government measures, public holidays, courier disruption, incorrect address information, access restrictions, supplier issues or other events outside our reasonable control.

Where we become aware of a material delay, we will take reasonable steps to communicate with you and complete delivery as soon as reasonably possible.

Nothing in this section removes any statutory right to cancel, return or receive a refund where a delivery delay gives rise to such a right under applicable UAE law, including where a delay means the product can no longer reasonably be used for its intended purpose.

15. Damaged Parcels

If a parcel appears visibly damaged when delivered, please inspect it where reasonably possible and take photographs of the external packaging before disposing of it.

If the product itself is damaged, defective or incomplete, contact info@biteresale.com as soon as reasonably possible with your order number and, where available, photographs or video. The matter will be handled under our Refund & Returns Policy and applicable UAE consumer law.

Failure to photograph the parcel immediately does not remove any mandatory consumer right that cannot lawfully be waived.

16. Missing or Incorrect Products

If your order is marked as delivered but an item is missing, or if you receive an incorrect product, quantity or variant, contact us promptly. We may investigate with the relevant fulfilment or courier partner and arrange the appropriate replacement, delivery, return or refund as applicable.

17. Order Marked Delivered but Not Received

If tracking shows that a parcel was delivered but you cannot locate it, first check with household members, reception, security, concierge or any authorised person who may have accepted the parcel. Then contact info@biteresale.com promptly if it remains missing.

We may request reasonable information and investigate with the courier. Where the parcel was not validly delivered to you or an authorised recipient and Bite Resale remains legally responsible, we will provide the remedy required by applicable law.

18. Delivery to Hotels, Offices and Shared Buildings

For hotels, offices, towers and buildings with reception or security, delivery may be completed by handing the parcel to an authorised reception, concierge, mailroom or security desk where this is customary and permitted by the building and the customer’s delivery instructions.

Customers should provide room, apartment, office or unit details and any access instructions needed for delivery.

19. Ownership and Risk

Ownership and risk in products pass in accordance with applicable UAE law and the terms of the relevant transaction. Nothing in this Shipping Information transfers the risk of loss to a consumer earlier than permitted by mandatory law.

Where a parcel is lost or damaged while responsibility remains with Bite Resale or parties acting on our behalf, we will provide the remedy required by applicable UAE law.

20. Changes or Cancellation Before Dispatch

If you need to change or cancel an order, contact info@biteresale.com immediately. We will make reasonable efforts to stop or amend fulfilment, but this cannot be guaranteed once the order has entered packing, dispatch or courier processing.

If an order cannot be cancelled before dispatch, you may use any applicable return rights after delivery in accordance with our Refund & Returns Policy and UAE law.

21. Returns Are Not Sent to the Registered Office Unless Instructed

Because products may be fulfilled by different third-party partners, the return destination can vary by order. Customers must contact us and obtain return instructions before sending an item.

Do not return products to FOAM0360, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah unless Bite Resale expressly confirms that address for your return.

22. Customer Support

For questions about an order, delivery, tracking or a shipping issue, contact:

Email: info@biteresale.com
Website: biteresale.com

Please include your order number and the telephone number or email address used for the order so that we can identify the shipment efficiently.

23. Applicable Consumer Rights

This Shipping Information is intended to operate consistently with applicable UAE consumer-protection and e-commerce requirements. Nothing in this document excludes, limits or waives a mandatory consumer right or remedy.

Where a provision of this Shipping Information conflicts with a mandatory rule of applicable UAE law, the mandatory legal requirement will prevail to the extent of that conflict.

24. Company Information

Bite Resale is operated by OPERA ENGINEERING FZ-LLC.

Registered address: FOAM0360, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

Trade Licence No. 6004991 — Project Management Consultancy.
Trade Licence No. 45007041 — E-Commerce Through Websites.
VAT Registration No.: 104305889800003.
Corporate Tax Registration No.: 104305889800001.