Refund & Returns Policy

Bite Resale
Effective date: 3 September 2026

1. Overview

This Refund & Returns Policy applies to eligible purchases made through Bite Resale in the United Arab Emirates (“UAE”). Bite Resale is operated by OPERA ENGINEERING FZ-LLC (“Bite Resale”, “we”, “us” or “our”).

This Policy provides a voluntary 14-calendar-day change-of-mind return period for eligible products and also explains the separate statutory remedies available for defective, damaged, incorrect, incomplete, misdescribed or otherwise non-conforming goods. Nothing in this Policy excludes, restricts or replaces any mandatory consumer right under applicable UAE law.

2. 14-Day Change-of-Mind Return

For eligible products, you may request a return for change of mind within 14 calendar days from the date on which the product is delivered to you.

To start a return, email info@biteresale.com within the 14-day period and provide your order number, the item you wish to return and the reason for the request. We will provide the applicable return instructions and, where relevant, the return address or collection procedure.

Do not send a product to our registered company address unless we specifically instruct you to do so. Because Bite Resale uses third-party suppliers and fulfilment partners, the authorised return destination may be a supplier, fulfilment centre or logistics facility.

3. Conditions for Change-of-Mind Returns

To qualify under our voluntary change-of-mind policy, the returned product must generally:

• be returned in substantially the same condition in which it was received;
• not have been used beyond what is reasonably necessary to inspect its nature, characteristics and functionality;
• include all components, accessories, manuals and other items originally supplied;
• include original packaging, labels and protective materials where reasonably possible; and
• not have been damaged, altered, misused or materially reduced in value after delivery by the customer.

We may reasonably inspect a returned item before approving a voluntary change-of-mind refund. Any lawful deduction for loss of value caused by handling beyond what is reasonably necessary to inspect the item will be assessed fairly and transparently.

4. Products That May Be Excluded From Voluntary Returns

Subject always to mandatory UAE consumer rights, the 14-day voluntary change-of-mind policy may not apply to:

• personalised, customised or made-to-order products;
• perishable goods or products with a short shelf life;
• sealed health, hygiene, beauty or personal-care products once unsealed where resale would create a genuine hygiene or safety concern;
• digital products, downloadable content, software, activation codes or similar products after access, activation or consumption, where exclusion is permitted by law;
• gift cards, vouchers or stored-value products after use or redemption;
• products materially damaged, altered or misused by the customer after delivery; and
• other goods for which a voluntary change-of-mind return may lawfully be excluded.

These exclusions apply only to voluntary change-of-mind returns. They do not remove any remedy required by UAE law where a product is defective, damaged, unsafe, incorrect, incomplete, misdescribed or otherwise non-conforming.

5. Defective, Damaged, Incorrect or Non-Conforming Products

If a product arrives defective, damaged, incomplete, incorrect, materially different from its description, or otherwise fails to conform to applicable legal or contractual requirements, contact info@biteresale.com as soon as reasonably possible.

Please provide your order number, a description of the issue and, where reasonably available, photographs or video showing the product, packaging and defect or damage. We may request reasonable evidence to assess the claim, but we will not use evidentiary requirements to unlawfully prevent the exercise of statutory consumer rights.

Where applicable UAE law requires a remedy, the consumer may be entitled, depending on the circumstances, to repair, replacement, return, full refund or another statutory remedy. Where the law requires us to bear the cost of recovering, replacing or repairing defective goods, the remedy will be provided at our expense.

6. Damage During Delivery

If the parcel or product appears damaged when delivered, please photograph the external packaging and the product as soon as reasonably possible and contact us. This helps us investigate the issue with the courier or fulfilment partner.

A failure to photograph or report the issue immediately does not eliminate any mandatory statutory right that cannot lawfully be waived.

7. Wrong or Missing Item

If you receive the wrong product, wrong variant, wrong quantity, or an order with a missing component, contact us promptly. After verification, we will arrange the appropriate remedy, which may include sending the correct or missing item, replacement, collection/return, or refund, depending on the circumstances and applicable UAE law.

Where the error is attributable to us or a party fulfilling the order on our behalf, you will not be charged an unlawful return or replacement fee.

8. Exchanges

Eligible products may be exchanged within the 14-day voluntary return period, subject to stock availability and the conditions in this Policy. Contact us before returning the product.

If the requested replacement product or variant is unavailable, we may offer another available option or process an eligible refund. Any price difference for a voluntary exchange will be communicated before the exchange is completed.

For defective or otherwise non-conforming goods, replacement rights are governed by applicable UAE law and are separate from our voluntary exchange policy.

9. Return Shipping Costs

For a return based solely on change of mind, reasonable return-shipping or collection costs may be borne by the customer where clearly disclosed and permitted by applicable law.

If a return results from a defect, damage, incorrect item, missing item, material misdescription or another circumstance for which Bite Resale is legally responsible, Bite Resale will bear return or collection costs to the extent required by applicable UAE law.

The applicable return method must be authorised by us before shipment. We are not responsible for unnecessary or unreasonable shipping charges incurred through an unauthorised return method where we offered a reasonable compliant return method.

10. Refund Amount

For an approved voluntary change-of-mind return, the refund will generally cover the purchase price of the eligible returned product. Original delivery charges and return costs will be refunded only where required by law or expressly stated by us.

For a valid statutory claim involving a defective, damaged, incorrect or non-conforming product, we will refund the amounts and costs that applicable UAE law requires us to refund.

Promotional discounts, coupons or bundle pricing may be recalculated where only part of a voluntary bundle or promotional order is returned, provided that any recalculation is lawful, transparent and consistent with the terms of the original promotion.

11. Refund Processing

After an eligible returned product has been received and, where appropriate, reasonably inspected, we will process the approved refund without undue delay.

Refunds are normally issued to the original payment method unless another method is agreed or required by law. After we initiate a refund, the time for funds to appear in your account may depend on your bank, card issuer, wallet provider or payment processor.

We will not intentionally delay a refund beyond the period permitted by applicable UAE law.

12. Orders Cancelled Before Dispatch

To request cancellation before dispatch, contact info@biteresale.com immediately. We will make reasonable efforts to stop fulfilment. Because some orders are sent directly to third-party fulfilment partners, cancellation may no longer be technically possible once packing, fulfilment or courier processing has begun.

If cancellation cannot be stopped before dispatch, any applicable return rights may be exercised after delivery. This does not limit a stronger cancellation right provided by applicable UAE law.

13. Refused, Unclaimed or Failed Deliveries

If an otherwise conforming order cannot be delivered because the customer supplied materially incorrect delivery information, repeatedly failed to accept delivery after reasonable attempts, or refused the parcel without a legal basis, reasonable re-delivery or return costs may be deducted or charged where this is permitted by law and was appropriately disclosed.

No such charge will be imposed where the delivery failure is caused by Bite Resale, its supplier, fulfilment partner or courier, or where a charge would conflict with mandatory UAE consumer law.

14. Late Delivery

Bite Resale’s normal delivery target within eligible UAE areas is same-day delivery up to 3 business days, depending on the product, stock location, destination, order time and fulfilment/logistics partner. Same-day delivery is not guaranteed unless expressly confirmed for the relevant order.

If a delivery delay is sufficiently serious to create a statutory right to cancel, return or obtain a refund—for example, where the delay means the product can no longer reasonably be used for its intended purpose—we will provide the remedy required by applicable UAE law.

15. Third-Party Fulfilment and Dropshipping

Products sold through Bite Resale may be sourced, stored, packed, dispatched or delivered by third-party suppliers, fulfilment centres and logistics providers. A return may therefore need to be sent to a designated partner facility rather than to OPERA ENGINEERING FZ-LLC’s registered address.

Third-party fulfilment does not remove or reduce any responsibility that Bite Resale is required to bear under applicable UAE consumer law. Where Bite Resale is legally responsible for a defective or non-conforming product, we will coordinate the applicable remedy with the relevant supplier or fulfilment partner.

16. Abuse of Returns and Fraud

We may reject a voluntary return or take proportionate action where there is reasonable evidence of return fraud, substitution of products, intentional damage, false claims, repeated abusive conduct or other misuse of the return process.

This provision will not be used to reject a genuine statutory claim or to remove consumer rights that cannot lawfully be excluded.

17. Manufacturer and Commercial Warranties

Some products may include a manufacturer or commercial warranty. Any such warranty is additional to mandatory statutory rights and does not replace them.

Where applicable, warranty duration, coverage and exclusions will be stated on the product page, documentation supplied with the product, or warranty terms provided by the manufacturer or authorised supplier.

18. How to Request a Return, Exchange or Refund

Email: info@biteresale.com

Please include your order number, full name, the product concerned, the requested remedy and a concise explanation of the issue. For damaged, defective or incorrect products, include photographs or video where reasonably available.

Wait for our return instructions before shipping an item. The correct return location may differ depending on the product and fulfilment partner.

19. Consumer Complaints

If you are dissatisfied with the handling of a return or refund, contact us at info@biteresale.com so that we can review the matter.

Nothing in this Policy prevents a consumer from submitting a complaint to a competent UAE consumer-protection authority or exercising any other remedy available under UAE law.

20. Governing Law

This Policy is governed by applicable federal laws of the United Arab Emirates and, where relevant, the laws and regulations applicable in the Emirate of Ras Al Khaimah.

Nothing in this Policy limits any mandatory consumer-protection right, remedy, jurisdiction or complaint mechanism available under applicable UAE law.

21. Changes to This Policy

We may update this Policy from time to time to reflect legal, operational or commercial changes. The version applicable to a transaction will generally be the version in effect when the relevant order was placed, except where a mandatory legal change applies.

22. Contact Information

Bite Resale is operated by OPERA ENGINEERING FZ-LLC.

Registered address: FOAM0360, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.

Email: info@biteresale.com
Website: biteresale.com
Trade licences: No. 6004991 (Project Management Consultancy); No. 45007041 (E-Commerce Through Websites).
VAT Registration No.: 104305889800003.
Corporate Tax Registration No.: 104305889800001.