Frequently Asked Questions
Bite Resale
Shopping, delivery, returns and support in the UAE
About Bite Resale
What is Bite Resale?
Bite Resale is an online marketplace/e-commerce platform serving customers in the United Arab Emirates. The Website is operated by OPERA ENGINEERING FZ-LLC.
Where does Bite Resale operate?
Bite Resale currently serves eligible delivery addresses within the United Arab Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah, subject to courier coverage.
Does Bite Resale hold all products in its own warehouse?
Not necessarily. Bite Resale uses third-party suppliers, fulfilment centres and logistics partners. Depending on the product, an order may be stored, packed and shipped directly by one of our fulfilment partners.
Is Bite Resale a dropshipping business?
Some or all products may be fulfilled using a third-party fulfilment or dropshipping model. This allows products to be dispatched directly from an authorised supplier or fulfilment location to the customer. This does not reduce any consumer right or responsibility that applies under UAE law.
Orders & Payments
How do I place an order?
Select the product you want, choose any available options, add it to your cart and complete checkout using the requested delivery and payment information. You will receive an order confirmation using the contact details provided at checkout.
Which currency are prices shown in?
Prices intended for customers in the UAE are displayed in United Arab Emirates dirhams (AED), unless the Website clearly states otherwise.
Is VAT included?
Applicable VAT and other mandatory charges are displayed or accounted for in accordance with UAE law. The final amount payable will be shown before you complete checkout.
What payment methods do you accept?
The payment methods currently available to your order are displayed at checkout. Availability may vary depending on the order, payment provider or other operational factors.
My payment failed. What should I do?
Check that your payment details are correct and that your bank or payment provider has authorised the transaction. You can try an alternative payment method if one is available. If the issue continues, contact us at info@biteresale.com.
Can I change my order after placing it?
Contact us as soon as possible. We will try to make the requested change, but we cannot guarantee changes once the order has entered packing, fulfilment or courier processing.
Can I cancel my order?
Yes, you can request cancellation before dispatch by contacting us immediately. We will make reasonable efforts to stop the order. If it has already entered fulfilment or dispatch, cancellation may no longer be possible and you may instead need to use the applicable return process after delivery.
Shipping & Delivery
How long does delivery take?
Our normal delivery target within eligible UAE areas is same day to 3 business days from order confirmation. Delivery time depends on the product, stock location, destination, order time and courier availability.
Do you offer same-day delivery?
Selected products and delivery areas may qualify for same-day delivery. Same-day delivery is subject to stock, order cut-off times, destination and courier availability and is not guaranteed unless expressly confirmed for your order.
Do you deliver throughout the UAE?
We deliver to eligible addresses across all seven Emirates, subject to courier coverage. Remote areas, islands, restricted zones or locations requiring special access may require additional time or different delivery arrangements.
How much does shipping cost?
Any applicable shipping charge will be displayed before you complete your purchase. Shipping charges may depend on the product, destination, order value, delivery speed or an active promotion.
How can I track my order?
Where tracking is available, tracking information may be sent by email, SMS, messaging service, account notification or directly by the courier. Tracking availability can vary between fulfilment partners.
Why did I receive only part of my order?
Products in the same order may be fulfilled from different locations. In that case, your order can arrive in separate parcels and possibly on different days.
What happens if my order is delayed?
Occasional delays may occur because of high order volumes, weather, public holidays, courier disruption, access restrictions or other circumstances. If we become aware of a material delay, we will take reasonable steps to keep you informed. Your mandatory rights under UAE law remain unaffected.
What if I entered the wrong delivery address?
Contact info@biteresale.com immediately. We will try to update the address before dispatch, but changes cannot be guaranteed after fulfilment or courier processing begins.
What happens if I miss the delivery?
The courier may contact you or attempt re-delivery. If delivery repeatedly fails because the customer is unavailable or supplied materially incorrect information, reasonable re-delivery or return costs may apply where permitted by law.
My tracking says delivered, but I did not receive the parcel. What should I do?
First check with household members, reception, security or concierge who may have accepted the parcel. If you still cannot locate it, contact us promptly at info@biteresale.com with your order number so we can investigate with the courier.
Returns, Exchanges & Refunds
Can I return a product if I change my mind?
For eligible products, Bite Resale offers a voluntary 14-calendar-day change-of-mind return period beginning on the date the product is delivered. The product must meet the conditions in our Refund & Returns Policy.
How do I start a return?
Email info@biteresale.com within the applicable return period and include your order number, the product you want to return and the reason for the request. Wait for our return instructions before shipping anything.
Where do I send my return?
Do not automatically send returns to our registered office. Because we use multiple suppliers and fulfilment partners, the correct return destination depends on the order. We will provide the authorised return address or collection instructions after reviewing your request.
Does the product need to be unused?
For a voluntary change-of-mind return, the item should not have been used beyond what is reasonably necessary to inspect its nature, characteristics and functionality. It should be returned in resalable condition with its components and accessories and, where reasonably possible, its original packaging.
Are all products eligible for change-of-mind returns?
No. Subject to UAE law, exclusions may apply to certain personalised, made-to-order, perishable, hygiene-sensitive, activated digital or other products for which a voluntary return cannot reasonably or lawfully be offered. Defective or non-conforming products remain subject to applicable statutory rights.
Who pays the return shipping cost?
For a return based solely on change of mind, reasonable return-shipping or collection costs may be the customer's responsibility where disclosed and permitted by law. If the product is defective, damaged, incorrect or otherwise non-conforming and Bite Resale is legally responsible, we will bear the costs required by applicable UAE law.
Can I exchange a product?
Eligible products may be exchanged within the voluntary return period, subject to stock availability and the return conditions. For defective or non-conforming products, any replacement rights available under UAE law remain separate from our voluntary exchange policy.
How long does a refund take?
Once an eligible return has been received and, where appropriate, reasonably inspected, we process approved refunds without undue delay. Refunds are normally sent to the original payment method. Your bank, card issuer or payment provider may require additional time to post the funds.
Will my original delivery fee be refunded?
For voluntary change-of-mind returns, original delivery fees are refundable only where required by law or expressly stated by Bite Resale. For valid statutory claims, we refund the amounts and costs required by applicable UAE law.
Problems With an Order
What should I do if my product arrives damaged?
Contact us as soon as reasonably possible at info@biteresale.com. Include your order number and, where available, photographs or video of the product and packaging. We will assess the issue and arrange the appropriate remedy.
What if I received the wrong item?
Contact us promptly with your order number and details of what you received. After verification, we will arrange the appropriate correction, replacement, return or refund.
What if something is missing from my order?
First check whether the order was split into multiple shipments. If the missing product or component is not part of another shipment, contact us and we will investigate.
What if the product is defective?
Contact us with your order details and a description of the defect. Depending on the circumstances and applicable UAE law, the appropriate remedy may include repair, replacement, return, refund or another statutory remedy.
Do I lose my rights if I do not report damage immediately?
No mandatory consumer right that cannot lawfully be waived is lost merely because you did not report the issue immediately. However, contacting us promptly makes it easier to investigate delivery damage or other problems.
Products & Availability
Are the product photos exact?
We aim to present products accurately. However, colours can appear slightly different depending on screen settings, lighting and photography. Material product specifications, dimensions, compatibility and included items should be checked on the relevant product page.
What happens if a product becomes unavailable after I order?
If we cannot fulfil an ordered product, we may contact you with available options. We will not substitute a materially different product without your agreement. If the affected item cannot be supplied, the amount due for that item will be refunded.
Can prices change?
Prices and promotions may change before an order is placed. Once an order has been validly accepted, it will be handled according to the applicable terms and UAE law. Obvious technical or pricing errors may be corrected in accordance with applicable law.
Accounts, Privacy & Security
Do I need an account to shop?
This depends on the checkout options available on the Website. If guest checkout is available, you may be able to purchase without creating a permanent account.
How is my personal information used?
We use personal data to operate the Website, process and deliver orders, handle payments and refunds, provide customer support, prevent fraud, comply with legal obligations and, where permitted, provide analytics, personalisation and marketing. Full details are available in our Privacy Policy.
Do you share my delivery information with third parties?
Yes, where necessary to fulfil your order. Relevant information such as your name, telephone number, delivery address and order details may be shared with the supplier, fulfilment centre and courier responsible for your order, subject to applicable data-protection requirements.
Do you store my full card details?
Payments may be handled directly by third-party payment providers. Bite Resale may receive transaction status, references and limited payment metadata, but does not necessarily receive or store your complete payment-card credentials.
How can I stop marketing messages?
Use the unsubscribe or opt-out option included in the communication where available, adjust relevant account preferences, or contact info@biteresale.com. Transactional messages relating to orders, security, returns or refunds may still be sent where necessary.
Customer Support
How can I contact Bite Resale?
For order, shipping, return, refund, privacy or general support enquiries, email info@biteresale.com. Please include your order number when contacting us about a purchase.
What information should I include when contacting support?
For the fastest handling, include your full name, order number, the email address or telephone number used for the order, the product concerned and a clear explanation of your request. For damaged or defective products, include photographs or video where reasonably available.
Can I make a consumer complaint?
Yes. Contact us first so we can review the issue. Nothing in our policies prevents a consumer from contacting a competent UAE consumer-protection authority or exercising any mandatory remedy available under UAE law.
Company Information
Who operates Bite Resale?
Bite Resale is operated by OPERA ENGINEERING FZ-LLC, FOAM0360, Compass Building, Al Shohada Road, Al Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
What are the company licence and tax details?
Trade Licence No. 6004991 — Project Management Consultancy. Trade Licence No. 45007041 — E-Commerce Through Websites. VAT Registration No. 104305889800003. Corporate Tax Registration No. 104305889800001.
Important Note
These FAQs provide a convenient summary of Bite Resale’s customer policies. They should be read together with the Terms and Conditions, Refund & Returns Policy, Shipping Information and Privacy Policy. If an FAQ conflicts with a mandatory requirement of applicable UAE law, the mandatory legal requirement prevails.